Sweep & inspection
Caps & crowns
Flue relining
Masonry repair
Gas fireplace serviceLevel 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
The Alcott Chimney Ventura Guarantee
When we sweep a chimney, inspect a flue, or repair a gas fireplace in Ventura, we put our name on the work and we stand behind it in writing. Every repair carries a written guarantee, included at no extra charge. If a repair we made fails within the coverage period, the second visit is free. That’s not a promotion and it’s not negotiable – it’s simply how we’ve operated since 2002. Our 365-Day Done Right Promise backs every completed job for a full year, because a guarantee that expires the moment we pull out of your driveway isn’t worth the paper it’s printed on.
What’s Covered
- Workmanship on every repair. If something we fixed stops working the way it should, we come back and make it right at no cost to you.
- Parts and materials we install. We use professional trade brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield – and we handle any warranty claim on those parts ourselves, so you’re never stuck chasing a manufacturer.
- Cleanup after every job. Your home is left as clean as we found it. Drop cloths down, HEPA vacuum running, no soot tracked through the living room. If we miss something, call us and we’ll fix it.
- Honest pricing before work begins. You get a written price before anything starts. That number doesn’t change halfway through the job. No surprise line items, no “while we were in there” additions.
- Technician accountability. Every technician who arrives at your Ventura home has passed a background check and identity verification, and you’ll know their name and see their photo before they knock. They carry a photo ID badge and will show it at the door, every time.
- Straight answers about what you actually need. We don’t recommend a new liner or masonry work unless we can show you camera evidence on the spot. If a repair can safely wait, we tell you that plainly and note it in writing.
Styles & brands we work with
Our Satisfaction Promise
Here’s what happens if you’re not satisfied with our work. You call us at (559) 282-2695 and tell us what’s wrong. A real person answers – day or night, weekends included, no voicemail maze. We schedule a return visit. We look at the issue with you, show you what we’re seeing, and fix it. If it’s a repair we made and it failed within the coverage period, that visit is free. If it’s something we missed during a sweep or inspection, we make that right too. The point is simple: we don’t consider a job done until you’re comfortable using your fireplace again. Ruben Castellano has been doing this since 2002 and he’s not interested in leaving a Ventura homeowner with a chimney they’re afraid to light.
See the difference
Before
After
Before
After
Before
AfterLicensed & Insured Backing
A warranty is only as good as the company behind it, and that’s where licensing and insurance come in. Alcott Chimney Ventura is a licensed and insured chimney service, part of the Threshold Group family of home-service companies. What that means for you is practical: if something goes wrong on the job, you’re covered. Not by a promise, but by actual insurance and state-level accountability. Our technicians go through background checks and identity verification before they ever set foot on your property – that’s the Threshold Standard, and it’s not an optional upgrade. Every technician is uniformed, announced by name and photo before arrival, and required to show a photo ID badge at your door. The paperwork matters because it means there’s a real company with real accountability standing behind the work, not just a truck and a phone number.
Frequently Asked Questions About Our Guarantee
Every repair we make carries a written guarantee, and our 365-Day Done Right Promise covers every completed job for a full year from the date of service. The specific coverage period for your repair is stated in writing before work begins, so there’s never any ambiguity about what’s covered and for how long. If a repair we made fails within that window, the second visit is free. Call (559) 282-2695 and we’ll schedule the return trip.
Yes. We install professional trade materials – DuraFlex liners, HeatShield resurfacing, Gelco, Olympia Chimney, Famco, and Copperfield – and we stand behind them. If a part we installed fails, we handle the warranty process with the manufacturer so you don’t have to navigate that yourself. The labor to replace a failed part we installed is covered under our workmanship guarantee.
Call us and tell us. We schedule a return visit, evaluate what was missed or left unfinished, and correct it. Cleanup problems, missed areas of creosote, a damper left sticky – whatever it is, we make it right. If we legitimately failed to do the job we described, that return visit costs you nothing. Every customer gets a written price before work starts, and that same standard applies when we’re correcting our own work: no surprise charges.
An inspection is a professional assessment, and we guarantee the thoroughness of it. We use camera equipment to document what’s happening inside your flue, and you’ll see what we see. If we miss something that a reasonable inspection should have caught – a cracked liner, a blocked flue, dangerous creosote buildup – we’ll come back and re-inspect at no charge. That’s part of the 365-Day Done Right Promise, and it’s why we document everything in writing with a photo report.
No. Our guarantees are tied to the customer and the property where the work was performed. If you’re selling and want the chimney paperwork in order for the buyer, give us a call at (559) 282-2695. We can provide documentation of services performed and schedule a pre-sale inspection if needed. That’s separate from warranty coverage, but we’re happy to help you put a clean bill of health in front of a potential buyer.
Why Written Guarantees Matter in Ventura
Ventura’s coastal climate is hard on chimneys. Salt air accelerates corrosion on caps and dampers. Morning fog that burns off by noon means repeated moisture cycling through masonry. Wood-burning fireplaces that sit unused half the year build up creosote that hardens and gets stubborn to remove. We see these conditions in neighborhoods across the city – from Midtown’s older bungalows to the larger homes up in the hills above Foothill Road. A chimney service that won’t put its warranty in writing is asking you to trust a handshake in a place where the environment is actively working against your chimney. We don’t work that way.
Every job we do in Ventura comes with two things: a written price before work starts, and a written guarantee on every repair. If the repair fails within the coverage period, the second visit is free. That’s the whole deal. No fine print, no exclusions hiding in the margins. If you have questions about our guarantee, call (559) 282-2695 and ask. A live person answers around the clock, and they’ll give you a straight answer about what’s covered before you ever book a service.
Written by Ruben Castellano, Owner at Alcott Chimney Ventura, serving Ventura since 2002.